TERMS OF USE
Introduction
Welcome to Star Seed Natural Limited (“Star Seed”, “we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of our website www.starseednatural.com (the “Website”) and any related agreements or legal relationships with us.
By using our Website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Website or services.
Company Details:
Star Seed Natural Limited, a company registered in England & Wales
Company Number: 13887086
Registered Address: 211 Munster Road, London, SW6 6BX
1. GENERAL TERMS
1.1 Legal Relationship
These Terms do not create any partnership, agency, employment, or joint venture between you and Star Seed.
1.2 Amendments
We may update these Terms at any time. Continued use of our Website after changes have been posted constitutes acceptance of the revised Terms.
2. PRIVACY POLICY
Your privacy is really important to us. This Privacy Policy explains how we collect, use, and protect your personal data.
2.1 What Personal Data We Collect
We collect personal data when you:
• Register an account, subscribe to our newsletter, or purchase a product
• Fill in a consultation form, interact with us via social media, enter competitions, or attend events
• Engage in any other way with our brand
2.2 How We Use Your Personal Data
We use your data to:
• Process orders, manage accounts, and provide customer support
• Send marketing communications (with your consent)
• Improve our Website and customer experience
• Fulfill legal obligations
2.3 Marketing & Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
2.4 Data Retention & Security
• We retain personal data only as long as necessary for our business or legal obligations.
• We use industry-standard security measures to protect your data.
2.5 Third-Party Disclosure
• We do not sell personal data.
• We may share data with payment processors, shipping partners, and other necessary service providers.
• Your data may be transferred outside the UK/EEA in compliance with applicable laws.
3. PRODUCT USAGE & LIABILITY DISCLAIMER
3.1 General Disclaimer
Our products are formulated with high-quality natural ingredients, but individual reactions may vary. We strongly recommend performing a patch test before using any product.
3.2 Patch Test Instructions
Apply a small amount of the product to a discreet area of skin (e.g., inner forearm or back of hand). Wait 24 hours. If irritation occurs, discontinue use and consult a healthcare professional.
3.3 Medical & Allergy Disclaimer
• Our products are not medical treatments and do not claim to diagnose, cure, or prevent any skin conditions.
• If you have allergies, sensitive skin, or pre-existing conditions, consult a dermatologist before use.
• We are not liable for adverse reactions due to personal allergies or misuse of our products.
3.4 Intended Use
• While are Products are deemed pure enough to eat, they are for external (skin) use only.
• Keep out of reach of children.
• If irritation or adverse effects occur, discontinue use immediately.
3.5 Liability Limitation
• To the fullest extent permitted by law, Star Seed Natural Limited is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products.
• Our maximum liability is limited to the amount paid for the product(s) purchased.
4. ORDERS, PAYMENTS & RETURNS
4.1 Order Acceptance & Cancellation
• We reserve the right to refuse any order for any reason.
• Orders cannot be cancelled once shipped.
4.2 Pricing & Payments
• Prices are subject to change.
• We use secure third-party payment processors and do not store card details.
4.3 Shipping & Delivery
• Estimated delivery times are not guaranteed.
• International customers are responsible for customs duties and taxes.
4.4 Returns & Refunds
• Due to hygiene reasons, we do not accept returns of opened or used skincare products.
• If a product arrives damaged, contact us within 7 days of delivery for a replacement or refund.
5. WEBSITE TERMS OF USE
5.1 Content Ownership
• All Website content (text, images, logos, trademarks) is owned by Star Seed Natural Limited.
• You may not copy, reproduce, or distribute our content without permission.
5.2 Prohibited Use
You must not use our Website for unlawful purposes, including:
• Spamming, phishing, or hacking
• Violating intellectual property rights
• Impersonating others or providing false information
5.3 Third-Party Links
We are not responsible for third-party website content linked from our Website.
5.4 Website Availability
We strive to keep our Website accessible but do not guarantee uninterrupted access.
6. LIMITATION OF LIABILITY & WARRANTIES
6.1 Website & Product Disclaimer
• Our Website and products are provided “as is” without warranties of any kind.
• We make no guarantees about product suitability, effectiveness, or results.
6.2 Force Majeure
We are not responsible for delays or failures due to events beyond our control, including natural disasters, strikes, or supply chain disruptions.
7. GOVERNING LAW & DISPUTES
7.1 Governing Law
These Terms are governed by the laws of England & Wales.
7.2 Dispute Resolution
• Any disputes should first be addressed through negotiation with our customer service team.
• If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
8. CONTACT INFORMATION
For questions regarding these Terms, Privacy Policy, or product inquiries, contact us at:
Star Seed Natural Limited
📍 211 Munster Road, London, SW6 6BX
📞 07795652110